Host Success Agent

Primary Responsibilities

- Schedule and execute phone calls with property owners to help them create Google Maps pins for their Neighbor listings. Note that this responsibility will account for 50-75% of your time.

- Improve Google Maps pin quality and performance through ongoing optimizations (photos, descriptions, review solicitation, etc.).

- Help scale Neighbor’s signage program by distributing signs to property owners.

- Act as Neighbor’s front line of communication with property owners, helping them improve their listings to attract more renters.

- Propose solutions to make Host Success initiatives more efficient and effective.

Qualifications

Required

- At least one year of work experience.

- Strong attention to detail.

- Demonstrated ability to communicate with customers, particularly over the phone, in a professional, neighborly manner.

- Ability to follow a process while also spotting ways to improve it.

- Strong organizational skills and ability to manage a high volume of work without significant oversight.

Nice to haves

- Interest in local SEO, marketplaces, or marketing.

- Experience building AI workflows.

Benefits

- Stock options

- Medical, dental, and vision insurance

- Generous PTO

- 11 paid company holidays

- 401(k) plan

- Infant care leave

- On-site gym/showers open 24/7