Software Engineer - Customer Solutions

About Pangram Labs

Pangram Labs is an AI research lab building state of the art detection products for text and image. We believe that transparency around authenticity and authorship is important, and that this is a pressing and growing issue in the era of AI proliferation. We're building a growing team focused on solving critical detection challenges for customers across sectors.

The Role

We are hiring a Software Engineer to build great product experiences and deliver solutions for our customers. You will be the technical point of contact in customer Slack channels, the owner of a variety of customer reported bugs and feature requests, and build custom integrations and infrastructure for a diverse set of customers. This is an early-career engineering role for someone who is excited to ship code that customers use and make direct impact on a daily basis. You'll develop deep knowledge of our detection models and API, work closely with our engineering teams, and have a clear path towards technical career development.

Primary Responsibilities

- Own bugs and feature requests from intake through completion, working in coordination with the engineering team as required
- Operate as the primary technical point of contact in customer Slack channels; triage, respond, and escalate as needed
- Build, scope, and maintain custom integrations, deployments, and infrastructure for customers with non-standard requirements
- Reproduce customer-reported issues and ship fixes or provide handoffs for the engineering team
- Support customer onboarding and API integration with samples, technical documentation, and hands-on product debugging and support
- Track requests and issues, and surface patterns to Product as input for our roadmap
- Develop and maintain internal playbooks and documentation for customer-specific setups

Ideal candidate profile

- 0–2 years of professional software engineering experience, or a strong internship/project background
- Proficient in Python; comfortable working with REST APIs, cloud infrastructure, and CI/CD
- Proficient in frontend development (React, Next.js)
- Strong written communicator; able to explain technical issues clearly to both engineers and non-technical customers
- Comfortable with ambiguity and context-switching between customer conversations and code
- Interest in AI/ML products a plus

Compensation

- $120,000–$150,000 base salary + equity

Benefits include

- Medical/dental/vision
- 401(k) with 100% employer match on first 4%
- 20 days of PTO
- Office lunch