Call Center - Grand Rapids MI

Location: 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512  
Schedule: Full-time | Monday – Friday, 8:00 AM – 5:00 PM

Join Our Team at Applied Innovation!

We’re looking for a reliable, detail-oriented professional to join our Customer Loyalty Center. If you thrive in a fast-paced environment, enjoy helping others, and are tech-savvy, this could be the perfect opportunity for you.

What You’ll Do:

- Answer incoming calls and respond to emails with professionalism and care

- Enter service and network-related requests into our system

- Process supply orders accurately and efficiently

- Coordinate and manage service technician call loads to ensure fast, quality support for our clients

What We’re Looking For:

- Must be 18 years or older

- Strong communication skills and a client-focused mindset

- Dependable, organized, and attentive to detail

- Proficiency with computers and various software programs 
- A positive attitude and a team-player approach
- A high school diploma or GED

What We Offer:

- Comprehensive benefits package including medical, dental, and life insurance

- Short-term disability coverage

- 401(k) retirement plan

- Paid vacation and holidays

- An onsite fitness center