IT Support Specialist I

- Medical, Dental, Vision insurance premiums 100% paid by company and starts from day one for employee and dependents!!!

- STD and LTD premiums paid by company after 30 days

- Vacation and PTO

- 401k and company match program

- Tuition reimbursement

- Student loan payback assistance

- Many additional benefits

Position Summary

The IT Support Specialist I is responsible for providing day-to-day technical support for hardware, software, and network systems across the organization. The ideal candidate is customer-focused, eager to learn, and able to troubleshoot a wide range of basic IT issues.

Essential Job Duties/Responsibilities

End-User Support & Troubleshooting

- Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system

- Troubleshoot and resolve hardware, software, network issues on desktops, laptops, and mobile devices

- Install, configure, and maintain standard applications (e.g., Microsoft Office 365, VPN clients, antivirus)

- Escalate unresolved problems to higher-level support staff when appropriate.

Documentation

- Document issues, solutions, and processes in the IT knowledge base or Ticketing System.

Device Deployment & Lifecycle

- Perform system imaging, deployments, and updates for laptops and desktops

- Help deploy and configure mobile phones and accessories

IT Asset Management

- Help manage inventory of computers, monitors, phones, and devices

- Help maintain accurate asset records using the designated IT asset management platform

Purchasing and Logistics

- Create purchase orders for IT hardware and accessories following established workflows

- Track receipt and deployment of ordered equipment

Offboarding Support

- Collect computers and devices from departing users

- Perform laptop backups, including validation of user data on cloud storage platforms (e.g., OneDrive, SharePoint)

Projects & Compliance

- Follow IT policies, procedures, and security standards

Supervisory Responsibilities:

No direct supervisory responsibility. Provides assignment of work, instructions, and assistance to other employees within a work group or unit. May train on an informal basis, check work for accuracy, and provide input for performance appraisals and other enroll matters.

Required Skills/Abilities

- Basic understanding of Windows operating systems

- Familiarity with Microsoft 365 applications and common business software

- Strong problem-solving and communication skills

- Ability to work independently and in a team environment

- Customer service mindset with patience and professionalism

Education and Experience

- Associates degree

- 1-2 years of IT support or related technical experience

Other Duties

- May be responsible for the coordination of work within a department or unit.

- May be responsible for making decisions by identifying and breaking down the facts of a specific situation

- May assist in the development of budgets and/or monitoring of results for own work unit or project