Deputy Manager - Aftersales, NMIPL

JOB PURPOSE
- Improving body shop efficiency with Revenue
- Supplier management like supplier of Paint, Consumable, insurance companies, RSA provider etc.
- Lead Innovations in Body shop to improve efficiency like AI etc.
- Ensure adherence to repair quality & paint process quality
- Enhance dealer manpower skill and capability through training and control

Responsibilities:

1. Body & Paint revenue growth

- Drive B&P workshop inflow growth across dealer network
- BP Repair Order & Parts/BPRO - Target finalization for all India. Regular Monitoring Dealer Dispersion w.r.t target. Review with bottom dealers along with the Filed team.
- Commodity Penetration: Monitoring BP Commodity penetration. Dealer dispersion and review with bottom dealers to identify the root cause and actions.
- Body shop Quality enhancement : Body 5- Based on the customer concerns/Revenues, identifying the dealers for Body 5 activities. Execution and implementation of body 5 at identified dealers. Monitoring the results after implementations.
- PMGR to BP Conversion- Visualization through daily reports. Dealer dispersion w.r.t Target/National Average/Best dealer. Improvement actions through bottom dealer reviews.
- Quarterly Review with vendors for ORC Reconciliation and Improvement of Business.
- Raising the Paint ORC Invoices for collection of Business Auxiliary Charges.

2. Lead Innovations : Digital estimation through Artificial Intelligence

- Enhancement of AI system for new innovative services
- Monitoring and improving of AI estimates through AI
- Dashboard for AI Penetration & Revenue
- Meeting with vendors to address the dealer concerns.
- New Model integration in system
- Review with weak dealers along with Field team

3. Paint Company Management (including Paint Drop Shipment)

- Manage strategic relationships with paint companies and allied vendors
- Drive regular business reviews, commercial coordination, ORC reconciliation, technical support alignment, and joint business improvement initiatives across the dealer network
- Conversions of dealers in paint Drop Shipment
- Execution of Paint Orders from Ware house.

4. Ensure adherence to repair quality & paint process quality

- Improve repair quality and first-time-right ratio.
- Monitor Rework percentage, Quality audit scores
- Conduct technical audits and process gap analysis.
- Ensure proper usage of Repair tools & equipment
- Support implementation of advanced repair techniques.

5. Enhance dealer manpower skill and capability through training and control

- Identify technical skill gaps across dealer manpower
- Prepare annual training roadmap
- Monitor training effectiveness
- Drive adoption of new repair technologies and innovation

6. Collaboration with Insurance Companies

- Build strong coordination with insurance companies and surveyors
- Support dealers in accident business generation activities
- Target Finalization and monitoring. Dealer dispersion management.
- Coordinate with NRFSI to launch the new schemes & channel partners for better coverage.
- Arranging the steering committee with Insurance Partners for Quarterly Review

7. Road Side Assistance

- Drive Roadside Assistance (RSA) business performance across the dealer network
- Monitor RSA penetration, vendor performance, customer experience, claim processes
- Securing RSA Budget, Negotiation With vendors for best price, Floating of RFQ to get the best quotes
- Finalization RSA Retail prices and schemes
- RSA Payment execution monthly.
- Monthly meeting with vendor for customer concern addressal and improvement action plan.
- Dashboard-->Parato Anlaysis of Concerns-->Action followup from TCS to reduce the concerns

EDUCATIONAL QUALIFICATIONS

Diploma / BE - Mechanical, Automobile or equivalent

Sound experience on Body & Paint Operations and Insurance claim management

Must have advanced level skill on Microsoft Office – Excel, word, PowerPoint,

Min 8+ years of experience in OEM Aftersales operations in HO

Should have good understanding on dealer aftersales processes.

Should have sound knowledge of business & marketing

Gurugram Haryāna India