Work Based Learning Intern - IT

JOB SUMMARY

- Technical Support Intern is to assist with the maintenance of computer hardware and software systems. Intern will aid in resolving technical issues concerning clients daily operation or software infrastructure. A Technical Support Intern will also support computer software integration by diagnosing and troubleshooting common problems.

JOB REQUIREMENTS

- Minimum Education

- Some College – associates or bachelors level program

- Minimum Work Experience

- No previous experience

- Required Licenses/Certifications

- Required Skills; Knowledge; and Abilities

- Written and oral communication skills

- Ability to use critical thinking skills to analyze and solve problems

- Ability to manage multiple deadlines and tasks

- Ability to work successfully in a team environment

- Occasional night; weekend; and holiday work

- Occasional off-campus and overnight travel for site visits and training

- Customer service or helpdesk experience helpful

- Familiar with Microsoft Office products including Excel; Word; and PowerPoint

- Perform minor maintenance and repair to Information Technology Services equipment

- Replace cartridges; paper and other consumables as needed on printers

- Provide troubleshooting solutions for computer or operating system issues that affect daily activities

- Install; monitor; and uninstall PCs/Printers/Scanners/Mobile/Peripherals/etc

- Hospital rounding

- Media support

- Work request

- Reporting

- Designated Driver

- Yes

- OSHA Category

- 3 - Low Risk