Appraisal Vendor Coordinator

The Appraisal Vendor Coordinator oversees and works with NJM shops to ensure processes are followed and customer issues are resolved.

Essential Duties and Responsibilities:

- Serve as a liaison between various General Claims departments on repair processes
- Ensure NJM shops complete required processes to keep customers and NJM informed of repair status
- Provide updates to customers and Claims staff of status of repair escalations
- Document all issues into NJM’s Vendor Tracker
- Serve as a point of contact for Enterprise Rent-a-Car to monitor rental average for NJM shops
- Recover reimbursements from NJM shops due to excess rental or corrective repairs needed
- Address all Customer Surveys needing attention involving negative shop performance and/or customer dissatisfaction
- Review estimates from NJM Staff and Independent Companies as part of a bi-monthly Audit
- Perform Paint & Material calculations to resolve cost issues with shops
- Provide monthly report on shops not following required update process
- Complete arbitration responses on a monthly basis

Required Qualifications:

- Strong communication skills
- Minimum 3 years repair shop or Auto Appraiser experience
- Ability to prioritize workload
- High School Diploma or GED

Preferred Qualifications:

- Experience with NJM’s Vendor Portal

Compensation: Salary is commensurate with experience and credentials.
Pay Range: $77,698-$90,252

Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.