Solution Analyst [Pooling]

In this role, you will use customer service skills and basic front end application knowledge to assess, investigate, and resolve Oracle Health customer issues and requests via call, ticket, and other electronic means. You will work directly with patients using the Oracle Health Patient Portal, which requires strong communication skills. You will be responsible for documenting the investigation and performing basic technical troubleshooting to resolve issues in real time. You will also be responsible for appropriately triaging, resolving, and escalating issues, which requires a basic understanding of the different application products and solutions. The work is semi-routine in nature and requires both independent and collaborative work in a fast paced environment. You will be responsible for adhering to regulatory policies, such as HIPAA, and Oracle Health policies, procedures, and customer requirements. This role would be Monday through Friday night shift with the hours of 9pm-6am, 10pm -7am, or 11pm-8am. It is also a hybrid role with the expectation of going into the office around one day a week.

Career Level - IC1