Logistics Analyst

Our Purpose
As a member of the Worldwide Logistics team within Teradyne’s Customer-Team Support Organization you will be responsible for order management, warehousing and distribution to support customer orders.

• Order Management covers product inquiry, simple technical inquiry, sales quotation, order placement, validation, confirmation, sourcing, order processing, shipment, delivery, follow-up on billing and AR in coordination with Field Engineers, PSG & Planners.

• Warehousing and Distribution covers regional & domestic distribution, warehouse management, inventory storage, import/ export operation and support needed for internal/ external audit

Opportunity Overview

• Assist in the management of the Taiwan Parts Service and Logistics Operations

• Liaise with 3rd party logistics (3PL) vendors for warehousing, local distribution, international freight movement of parts to customers

• Responsible for tracking shipments/orders ensuring they met defined KPIs, if not to reflect accurate root causes

• Act as key interface for both internal and external customer providing day-to-day logistics support

• Answering to both internal and external customer's inquiries and complaints

• Managing deliveries in the most optimum manner

• Ensure all transactions are accurately followed in the system in a timely manner, fulfilling system and process integrity

• Manage regional freight vendors including, rate negotiation and shipment issues resolution

• Liaise with customers on customers’ logistics requirements, issues and escalation

• Handle local compliance matters to ensure compliance to U.S. and Taiwan regulatory policies

• Undertake and lead logistics projects for Asia Warehousing

• Coordinate the repair & return process with customers, parts centers, repair centers and transportation vendors

• Support Planning group for local sourcing, including purchase inventory, create Gandalf work order and receipt of goods

• Liaise with 3rd party logistics (3PL) vendors for warehousing, local distribution, international freight movement of parts to customers

• KPI management

• SOP review and management

• Regular operations review and resolution

• Billing verification

All About You

- Degree in Business, Logistics or related field

- >5 years of order or logistics management experience

- Oracle system, Reflection for UNIX experience is a distinct plus

- Good customer service skills with high level of business integrity

- Ability to work on own initiative and under pressure in order to achieve deadline.

- Knowledge of international trade, logistics process, customs clearance.

- Knowledge of word processing software and Excel preferred and understanding of relevant computer software applications.

- Convey information clearly and effectively both written and verbal in English.

- Strong problem solving skills on unexpected occurrences.

- Must demonstrate strong aptitude for customer service.