Business Analyst - Operations

We are hiring a Business Analyst who will partner with business operations leads - they will be responsible for operations data and for improving the processes that keep it accurate, consistent, and reliable. You must have a willingness to question and push for excellence.

Responsibilities

- Key responsibility is to own the team's data end to end: gathering it, maintaining it, and making sure it's structured and reliable.
- Perform the underlying data analysis that feeds into bigger conversations, working closely with business operations leads, and turn those needs into clear, documented requirements.
- You'll also document processes and procedures so the way we work is captured and repeatable, and you'll flag ways the business can run more efficiently - freeing up the ops leads to focus on the analysis and recommendations that need their judgment.

Requirements

- 3+ years working as a business or research analyst
- You are seen as a key resource on the team.
- Detail-oriented and dependable with the data - comfortable being the person who keeps it in order and answers "where does this number come from."
- Experience with requirements gathering and process documentation, and the ability to work closely with operations leads as a trusted partner (not just a ticket-taker) You are able to prioritize or meet deadlines/SLAs.
- Experiences with SQL is required , PBI is desired but not mandate
- You actively collaborate and ask questions while thinking about the bigger picture.
- You proactively identify ways to make things better.

Desired Experience and Skills:

- Expert knowledge of Excel – Vlookup, graphs, pivot functions, etc.
- Experience with SQL or power BI .
- Good understanding of analytic reporting
- Strong ability to prioritize projects and report deliverables
- Manages own projects, determining appropriate approach, resources, and timeframes
- Strong interpersonal skills – needs to be able to drive the business and lead through credibility and influence.