Supervisor, Customer Service

Job Summary

Have you been told you’re a “people person?” Do you enjoy solving problems with attention and care? Ready to work with customers to resolve service related issues? If this sounds like you, you will thrive as a Supervisor on Spectrum’s Customer Service team.

Responsibilities

Customer Service Supervisors are vital to our mission, providing customer support that our business customers rely on. You’ll work in a collaborative environment, alongside an encouraging team, making a difference every day.

WHAT OUR CUSTOMER SERVICE SUPERVISORS ENJOY MOST

- Leading a team of representatives using encouragement and accountability to create a cohesive work unit

- Cultivating critical skills in staff through on-the-job training and performance reviews to produce more effective employees

- Mentoring and coaching individuals to ensure performance standards are met and customer experience is enhanced

- Using leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience

We’re a large organization with bustling call centers offering a variety of shifts. People who do well in this role are strong problem solvers who can manage difficult conversations from clients and exhibit a robust understanding of the value Spectrum services provide. If you’d enjoy this type of dynamic job, we want to hear from you!

Qualifications

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

- Education : High school diploma with some college course work in business or related field; equivalent experience

- Experience : 5-7 years of customer service/call center experience

- Technical Skills : Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)

- Skills : Effective communication, supervision, organization, time management

- Abilities : Leadership, equitable, multitasking, adaptable, dependable, good vision

- Knowledge of : Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures

Preferred Qualifications

- Additional Experience : 3+ years of supervisory or leadership experience