Software Engineer- II

ServiceNow Software Engineer

Job Summary .

We are seeking a skilled ServiceNow Developer to design, develop, configure, and maintain ServiceNow applications and integrations. The ideal candidate will have hands-on experience with ServiceNow platform capabilities, follow best practices, and collaborate closely with stakeholders to deliver scalable and secure solutions.

Key Responsibilities

- Design, develop, and implement ServiceNow solutions using best practices

- Customize ServiceNow applications using Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer

- Develop and maintain ServiceNow modules such as ÏTSM , CSM, APO , MCO, Finance Management, Employee Centre.

- Build and support integrations using REST, SOAP, MID Server, and IntegrationHub

- Create and manage workflows, FlowDesinger and ETL, Integration Hub , DataFabric /Zero Copy Connectors , tranformation

- Perform unit testing, debugging, and troubleshooting of platform issues

- Support platform upgrades, patches, and releases

- Collaborate with architects, business analysts, and stakeholders to gather requirements

- Follow SDLC, Agile/Scrum, and change management processes

- Maintain technical documentation and knowledge articles

Required Skills & Qualifications

- 3+ years of hands-on ServiceNow development experience

- Strong experience with JavaScript , REST/SOAP APIs and integrations

(server-side and client-side)

- In-depth knowledge of ServiceNow platform architecture

- Experience with ( Source-to-Pay, Order-to-Cash lifecycle , Accounts payable, Accounts receivable etc )

- Familiarity with CMDB and ITSM

- Experience with other Application would be plus like ITOM, HRSD .

- Understanding of ACLs, roles, and security best practices

- Experience working in Agile/Scrum environments

referred Qualifications

- ServiceNow certifications such as:

- Certified System Administrator (CSA)

- Certified Application Developer (CAD)

- Module-specific certifications ( CSM, ITSM, MCO etc.)

- Experience with ServiceNow Performance Analytics and Reporting

- Knowledge of UI Builder, Service Portal, and Workspace configuration

- Exposure to DevOps, CI/CD, and ATF (Automated Test Framework)

Soft Skills

- Strong analytical and problem-solving skills

- Excellent communication and documentation abilities

- Ability to work independently and in a team environment

- Strong stakeholder management skills

Education

- Bachelor’s degree in Computer Science , Information Technology, or equivalent experience

- Min 3+ Years of experience in Servicenow

Nice to Have

- Experience with cloud platforms ( CSM, MCO , APO )

- Knowledge of ITIL processes

- Experience supporting global enterprise environments