Mgr-Program Mgmt

The Manager, Regulatory Engagement and Governance is responsible for managing regulatory examinations, assessments, inquiries, and related oversight activities impacting Digital Workplace Technology.

This role serves as the central coordination point between Digital Workplace Technology, Risk and Compliance, internal subject matter experts, and enterprise regulatory engagement teams. The Manager ensures regulatory requests are understood, appropriately assigned, supported by complete and accurate evidence, and delivered within required timelines.

The role also provides proactive regulatory readiness by identifying recurring themes, strengthening documentation and controls, and helping leadership understand emerging areas of regulatory exposure.

Required Qualifications

- Bachelor’s degree in Business, Risk Management, Technology, Finance, or a related field, or equivalent professional experience.
- Experience in regulatory engagement, technology risk, operational risk, compliance, audit, control management, or governance within a regulated organization.
- Strong understanding of risk and control concepts and the ability to evaluate whether documentation and evidence adequately demonstrate control execution.
- Experience coordinating complex initiatives involving multiple senior stakeholders and competing deadlines.
- Strong written and verbal communication skills, including experience preparing executive level materials.
- Ability to analyze complex regulatory requests and translate them into clear deliverables and accountable actions.
- Strong judgment with the ability to identify when an issue requires escalation.
- Excellent organizational, documentation, and program management capabilities.

Preferred Qualifications

- Experience supporting regulatory examinations within a large financial institution or other highly regulated organization.
- Knowledge of technology risk management, cybersecurity, resilience, identity and access management, data governance, third party risk, or workplace technology.
- Experience working with risk and control self assessments, internal controls, regulatory remediation, audit findings, and issue management.
- Experience interacting with senior executives, enterprise risk functions, internal audit, legal teams, and regulatory engagement organizations.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions