Retail Store Manager

Job Summary

Have you ever imagined leading a team that shapes the customer experience and drives sales success every day? As a Retail Store Manager at Spectrum, you’ll help guide, motivate and develop your retail team to deliver exceptional service and build lasting customer relationships. Step into a management role where your leadership directly impacts the store’s performance and the growth of your team.

Responsibilities

How You’ll Make an Impact

- Lead and inspire your team alongside the Market Manager to exceed sales targets and operational goals while ensuring a welcoming and organized retail environment

- Foster strong customer relationships by resolving escalations, listening actively and utilizing proven sales techniques to retain and upgrade customers

- Ensure the store upholds Spectrum’s brand standards and delivers outstanding sales and customer care

- Assess sales behaviors and product knowledge, collaborating with management to drive improvements and embrace change

- Identify sales and operational issues, developing actionable strategies to enhance store performance

- Provide subject matter expertise on store functions, Spectrum products, pricing, promotions and service features, including insights on competitors

- Maintain operational excellence in store appearance, inventory management and staffing while minimizing losses

- Support employee engagement by onboarding, training and retaining top talent and managing team schedules

- Deliver daily coaching and feedback through various forums to promote continuous learning and high performance

- Enforce company policies and procedures, including inventory and cash management

Working Conditions

- Operate in a retail environment with hours spanning seven days a week, including holidays

- Work amid moderate noise levels

- Be available to your team during store hours and travel to other locations as needed

- Handle physically demanding tasks including lifting up to 35 lbs

- Stand for prolonged periods

- Adhere to uniform attire and appearance requirements

Qualifications

What You’ll Bring to Spectrum

Required Qualifications

Education

- Bachelor’s degree or equivalent work experience

Skills

- Ability to read, write, speak, and understand English

- Ability to build effective partnerships within all areas of the organization by exhibiting solid interpersonal leadership, influencing and presentation skills

- Experience working inside a destination-style retail environment

- Proven ability to lead others and motivate them to succeed sales culture

- High comfort level with all forms of technology; including mobile devices and video platforms

- Knowledge and ability to use computer and software applications

- Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively

- Ability to make qualitative judgements

Preferred Qualifications

Education

- Bachelor’s degree or equivalent work experience

Experience

- 1+ years of management in a sales or customer service retail environment

- 1+ years of telecommunications or wireless experience

- 3+ years of sales or customer service experience

- 3+ years of experience working in a destination-style retail environment

Skills

- Some experience implementing sales training and employee development programs

- Some knowledge of identifying sales trends and risks and communicate findings to management

- Proven change management abilities