Global Data & AI Adoption Program Manager

Who we are

Amplifon is the global leader in the hearing care retail industry. Since 1950 we’ve been changing the lives of millions of customers all around the world. And though we are a global company that’s constantly growing, we have a start-up approach and strive for innovation every day. We take pride in setting the standard for our industry and constantly challenge and improve the customer and employee experience.

More than 20,000 professionals every day in a network of 9,500 points of sales, spread throughout 24 countries and 5 continents, give back the joy of hearing, feeling and living to thousands of people across the world.

About the role

The Global AI Adoption Manager leads the execution and global deployment of strategic AI initiatives, transforming business requirements into scalable and sustainable solutions. The role drives program delivery across the entire implementation lifecycle by coordinating business stakeholders, technical teams, and external partners, ensuring alignment on scope, budget, timelines, and objectives. Through effective governance, change management, and adoption practices, the role maximizes business value realization and supports enterprise-wide AI transformation.

Key Responsibilities

• Lead the execution and global deployment of strategic AI initiatives, defining program plans, roadmaps, resource requirements, and milestones, while ensuring delivery against approved scope, budget, timelines, and business objectives.
• Coordinate business stakeholders, technical teams and external partners throughout the implementation lifecycle, ensuring alignment on requirements, decisions and delivery priorities.
• Provide governance and oversight for AI programs, ensuring consistency, scalability and alignment with enterprise standards and methodologies.
• Partner with development and technology teams to translate business requirements into actionable technical specifications and implementation plans.
• Monitor and regularly update senior stakeholders on program plans, performance, budgets, timelines, risks, and dependencies, implementing corrective actions and escalating issues when required.
• Drive adoption, change management and communication activities to maximize user engagement, business value realization and successful organizational adoption.
• Support the transition of AI solutions into operational environments, ensuring readiness, sustainability and effective business integration.
• Prepare and communicate program updates, progress reports and recommendations to senior leadership and key stakeholders.

Required Skills & Experience

• Bachelor's or Master's Degree in Data Science, Computer Science, Engineering, Information Technology, Artificial Intelligence, or related fields.
• Solid understanding of AI technologies, use cases, and deployment approaches, with the ability to bridge business and technical stakeholders.
• Experience managing complex transformation or technology programs in AI, automation, digital transformation, or related domains.
• Experience in AI-related initiatives, including business adoption, implementation, governance, or change management.
• Previous managerial experience with ownership of strategic initiatives and cross-functional coordination responsibilities.
• Experience working with technical development teams and translating business needs into technical requirements.
• Experience engaging with senior executives and business leaders in global and multicultural environments.
• Full professional proficiency in English.

Mindset & Soft Skills

• Strategic thinking
• Stakeholder management
• Executive communication and Presentation Skills
• Influencing and negotiation
• Leadership and team coordination
• Program and delivery management
• Problem solving and analytical thinking
• Change management and organizational agility
• Collaboration and cross-functional networking

Location : HQ Milan, Italy (Hybrid - allowing employees to work 6 days per month remotely)
Compensation & Benefits
Applicable Collective Agreement : CCNL Commercio (Terziario, Distribuzione e Servizi)
Contractual Level : Employee Level Quadro
Contract Type : Permanent – Full Time
The reference Gross Annual Salary is approximately in the range of €49.000 to €71.000 . The actual compensation will be commensurate with the candidate’s experience and specific skills and knowledge, neverless to the educational backgound.

The position is also eligible for an annual incentive scheme based on Company and individual performance KPIs, with a payout whose target is equal to 15% of the annual gross salary, in line with Company policies.

Benefits
• €1,700 Annual Welfare plan for your personal well-being on a wide range of services
• Health Insurance: QUAS healthcare coverage and an additional company integrative insurance + Accident Insurance
• Supplementary pension scheme: option to enrol in the Fondo Fon.Te with employer contributions
• Office Perks: On-site canteen and free company parking
Growth & Development : Free access to learning platforms and training programs. We provide access to continuous learning opportunities because we believe in investing in your professional development.
Well-being : Special corporate discounts, services to support you and your loved ones, moments dedicated to your wellbeing and physical health.

Equal Opportunities Statement

Amplifon is an equal opportunity employer committed to providing a diverse and equitable workforce environment. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. We encourage applications from all genders, corners of the world and individual backgrounds.