ThinkPad Beta Support Intern - Spring 2027

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Role Overview

Join Lenovo’s Quality Engineering team and support beta testing for next-generation ThinkPads. Working alongside the Beta Program Manager, you will help identify PC issues, troubleshoot problems, and support users testing new devices.

This hands-on, lab-based internship is ideal for a student with PC troubleshooting experience gained through an IT help desk, computer repair center, campus technology support, or personal PC-building projects. You will deepen your understanding of PC hardware, system components, Windows, and drivers while collaborating with a global engineering team.

What You’ll Do

- PC Testing: Review beta systems, identify hardware and software issues, and document findings.
- Troubleshooting & Defect Reporting: Investigate PC problems, help prioritize defects, and record clear steps to reproduce issues.
- Engineering Collaboration: Work with engineering teams to reproduce problems and support debugging.
- Solution Verification: Partner with testing teams to verify fixes and confirm that issues have been resolved.
- End-User Support: Help beta participants troubleshoot technical issues and communicate their feedback to the team.
- Test Organization: Maintain organized records of testing activities, reported issues, and follow-up actions.

What We’re Looking For

- Education: Currently pursuing a bachelor’s degree and at sophomore standing or higher.
- Windows Knowledge: Familiarity with the Windows operating system.
- PC Troubleshooting: Ability to identify and troubleshoot common PC hardware and software issues.
- Communication: Ability to explain technical issues clearly and work effectively with users and engineering teams.
- Organization & Initiative: Strong organizational skills, attention to detail, and the ability to work independently.
- Microsoft Office: Proficiency in PowerPoint and Excel.

Preferred Experience

- Experience working in a PC repair center, IT help desk, campus technology support, or similar technical support setting .
- Professional or hobbyist experience assembling, repairing, or upgrading PCs .
- Familiarity with troubleshooting Windows drivers, peripherals, and PC components.

- Proficient in MS PowerPoint and Excel

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.