IT Service Delivery Intern (7977)

Are you looking for an opportunity with plenty of growth potential? Do you enjoy working in an exciting, fast-paced, collaborative environment? Are you interested in working with the worlds most innovative companies to create a more connected world?

Connecting Continents. Impacting Communities.

The backbone of the Internet is a series of high-tech subsea fiber optic cables deployed throughout the globe - SubCom has deployed over 50% of them. Our employees ensure data communications networks are engineered, manufactured, deployed to the highest standards, enabling faster and more reliable connectivity to communities worldwide. Every member of the SubCom team plays a role in an end-to-end process that is critical to enterprises, governments, big cities, and rural towns.

We encourage, expect, and value creativity, thoughtful risk taking, openness to change, and diverse perspectives. Whether youre a seasoned applicant seeking a new and exciting challenge, or youre new to the workforce and looking for a flexible, rewarding, and fast-paced position with an innovative and stable organization (since 1953), SubCom has opportunities to advance your career.

Responsibilities

- Assist the IT Service Desk team with Level 1 technical support for end users, including troubleshooting basic hardware, software, network, and peripheral issues.

- Assist with incident and service request tickets, documenting troubleshooting steps, solutions, and ticket updates in the companys Service Desk ticketing system.

- Provide professional and courteous customer service to employees requesting IT assistance, escalating issues to appropriate IT staff when necessary.

- Assist with employee onboarding and offboarding activities, including preparing and deploying computers, monitors, docking stations, peripherals, and other standard IT equipment.

- Assist with the installation, configuration, and maintenance of standard company applications and computer systems.

- Support IT asset management activities, including inventorying, labeling, deploying, retrieving, and tracking computers and other IT equipment.

- Assist with computer setup, imaging, software installation, operating system updates, and routine hardware maintenance.

- Create and update Service Desk procedures, knowledge base articles, inventory records, and technical documentation under the guidance of IT staff.

- Assist IT team members with technology projects and initiatives, including equipment deployments, upgrades, office moves, and other IT-related activities.

- Work with members of the IT Service Delivery team to identify opportunities to improve Service Desk processes, documentation, and the end-user support experience.

- Participate in IT team meetings, training sessions, and other activities to develop technical knowledge and gain practical experience in an enterprise IT environment.

Qualifications

Qualifications

- Currently pursuing or recently completed education in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related technical field; technical training or certifications are a plus.

- Basic knowledge of personal computer hardware, software, operating systems, and common peripheral devices.

- Familiarity with Microsoft Windows operating systems and Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, and Teams.

- Basic understanding of computer networking concepts, including TCP/IP, Wi-Fi, DHCP, DNS, and network connectivity troubleshooting is preferred.

- Familiarity with Active Directory, Microsoft Entra ID, Microsoft Intune, or other enterprise IT management tools is a plus but not required.

- Ability and willingness to learn new technologies, applications, processes, and troubleshooting techniques.

- Effective verbal and written communication skills with the ability to communicate professionally with employees and IT team members.

- Strong customer service and interpersonal skills with the ability to work effectively with individuals at different technical skill levels.

- Ability to follow established procedures and technical instructions while asking questions or seeking assistance when appropriate.

- Ability to work both independently on assigned tasks and collaboratively as part of an IT support team.

- Strong attention to detail, organizational skills, and ability to manage multiple assigned tasks.

- Demonstrated interest in technology, troubleshooting, and developing practical IT support skills in a professional environment.

NOTE : This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Candidates for positions with SubCom must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire. Visa sponsorship is not available for this position.

Our selection procedure is based on local, state and federal law.

Please be sure to attach a resume to your application. We are not able to consider applications without a resume.

AFFIRMATIVE ACTION/EQUAL EMPLOYER OPPORTUNITY

SubCom is committed to providing a work environment that prohibits discrimination based on age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.

SubCom engineers, manufactures, and installs subsea fiber optic data cables - the unsung heroes of global communication. With an unrelenting focus on quality, reliability, and value, SubCom offers flexible end-to-end building blocks for the high-tech networks that are the backbone of the world's digital infrastructure. While the company's origins date back to the mid-19 th century, SubCom has deployed enough cable to circle the equator more than 25 times since its entry into the communications industry in 1955.

SUBCOMS CORE VALUES

Quality   -   Accountability   -   Teamwork   -   Innovation