Enterprise Data Services Student Assistant

# Department:
Enterprise Data Services

Special Instructions to Applicants:

When applying you will be required to attach the following electronic documents:

- A Resume
- Statement / Cover Letter

For additional information please contact: Matt Pfeil at Matthew.Pfeil@oregonstate.edu

We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status.

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a Criminal History Check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in Youth Programs may have additional Criminal History Checks every 2 years.

OSU will conduct a review of the National Sex Offender Public website prior to hire.

Note: All job offers are contingent upon Human Resources final approval

Job Description:

This recruitment will be used to fill one part-time (a maximum of 24 hours per week) Enterprise Data Services Student Assistant for the Enterprise Data Services Student Assistant at Oregon State University (OSU).

University Information and Technology is seeking an Enterprise Data Services Student Assistant to support reporting, analytics, customer requests, and day-to-day data operations. The student will work alongside analysts and report developers on activities which may include ServiceNow request intake, customer support and education, security and access requests, requirements gathering and notes taking, scheduling and administrative work, data validation and testing, documentation, and process improvement. This position may include opportunities to work hands on with Power BI and Workday reporting,

This position provides an opportunity to directly support enterprise data and reporting users while developing skills in business intelligence, customer engagement, requirements gathering, and data governance.

Position Duties:

- Assist with intake, triage, tracking, fulfillment and documentation of ServiceNow requests and support tickets.
- Manage communication between users and the technical team to support timely, complete resolution; clarify needs and gather reporting information.
- Communicate with requestors to clarify needs and gather information needed to fulfill reporting and data requests.
- Support intake and requirements gathering for enterprise report development.
- Perform data validation, quality assurance, and testing to help ensure accurate and reliable reporting.
- Use and maintain process documentation, email templates, job aids, and user guidance.
- Support operational reporting, data cleanup, and process improvement activities.
- Participate in team meetings, project work, and planning activities.
- Perform other related duties as assigned.

Transferable Skill Development

OSU is committed to ensuring students are prepared for success after graduation through intentional skill development as student employees. The competencies students develop while working at OSU are defined by the National Association of Colleges and Employers (NACE) as the essential skills employers seek in their hires. In this position, students learn and build vital career-readiness skills in the primary areas below:

Communication, Critical Thinking, Teamwork, Technology

Qualifications:

Full Employment Eligibility Requirements can be found here:  https://hr.oregonstate.edu/student-employment-manual/500-employment-eligibility-requirements

- Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study
- Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment
- Must meet the applicable minimal enrollment standard High School student: Regularly enrolled in a high school or participating in a home-schooling program
- Undergraduate and post-baccalaureate student: 6 credit hours per term
- Undergraduate international student: 12 credit hours per term*
- Graduate student officially admitted to Graduate School: 5 credit hours per term
- Graduate international student officially admitted to Graduate School: 9 credit hours per term*

*International students may be allowed to carry fewer hours than specified above and still be considered “full-time” by the United States Citizenship and Immigration Services (USCIS). A reduced course load is approved by the  Office of International Services  (OIS), and must be provided to the Student Employment Center.

Required Qualifications:

- Strong written and verbal communication skills.
- Strong attention to detail and ability to accurately follow established processes.
- Ability to thoroughly organize and prioritize multiple tasks and follow work through to completion.
- Ability to communicate professionally and effectively with customers and team members.
- Ability to take clear, organized notes and document information accurately.
- Ability to work independently and collaboratively in a team environment.
- Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
- Interest in and demonstrated initiative to learn new systems, technologies, and data and reporting practices.
- Enthusiasm for using data and technology to help others and solve problems.
- Experience with customer service, administrative support, help desk, or other customer-facing work.
- Experience with Power BI, Tableau, Excel, or other reporting and data visualization tools.
- Familiarity with SQL, databases, or data management concepts.

Additional Required Qualifications:

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a Criminal History Check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in Youth Programs may have additional Criminal History Checks every 2 years.

Preferred Qualifications:

Applicants are not expected to have experience in all of the areas below. Experience or interest in one or more of the following is preferred:

- Customer service, administrative support, help desk, or other customer-facing work.
- Request intake, scheduling, coordination, or tracking work through completion.
- ServiceNow or another ticket/request management system.
- Power BI, Tableau, Excel, or other reporting and data visualization tools.
- Data analytics, reporting, or business intelligence.
- Workday or other enterprise business systems.
- Data validation, quality assurance, or software/report testing.
- Creating documentation, instructions, job aids, or other user-support materials.
- SQL, databases, or data management concepts.

# Working Conditions/Schedule:
• This hybrid position requires the ability to work on the OSU campus in Corvallis.
• Hybrid work depends on assignments, team needs, and supervisor approval.
• Work is computer-based and uses university systems, reporting tools, email, Teams, ServiceNow, and productivity tools.
•The student collaborates with Enterprise Data Services staff and customers through meetings, projects, and team activities.
• Up to 24 hours per week, with a weekly schedule coordinated with the supervisor.
• Applicants must have at least 20 hours per week of availability during normal OSU business hours, Monday through Friday, 9 a.m. to 5 p.m.
• Campus availability is required, with sufficient overlap to support customers, team collaboration, meetings, and projects.
• Hybrid arrangements are conditional on assignments, team needs, and supervisor approval.

Salary Range:

# Anticipated Start Date:
2026-11-02

Anticipated End Date: