College Intern - TechStop IT Help Desk

Requisition ID : 20656

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

- 401(k) plan with employer matching

- Access to a recreation and fitness facility

- Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive $1000 per calendar year

Summary

SRP is seeking a motivated College Intern to support our teams while gaining hands ‑ on experience in a collaborative, mission ‑ driven environment. The role is designed to foster learning, teamwork, and innovation while providing exposure to SRP’s operations and culture. This is an excellent opportunity for students who are eager to learn, grow, and make an impact while exploring a future career with SRP.

The student intern will be part of the End User Support (EUS) team, whose mission is to improve stakeholder experiences by providing delivery channels for self-service and flexibility to support working anywhere, anytime, on any device.

This position is responsible for providing in-person exceptional customer service support to SRP employees and fellow team members by ensuring efficient and effective work order management.

The student intern will work daily scheduled hours based on the department’s needs, 32 to 40 hours per week.

What You'll Do

- Provide on-site support in a walk-up support center for IT issues, requests, and devices (smart phones, tablets, laptops, and software), including general support, repairs, and refreshes.

- Troubleshoot issues with applications, operating systems, services, hardware, network connectivity and other infrastructure.

- Partner with other support teams and tiers by providing knowledge and technical assistance to fulfill requests and resolve issues.

- Work within a defined set of processes and procedures, including Incident Management, Knowledge, and Request Tickets.

- Create knowledge articles for Support and Business stakeholders.

- Assist with other unlisted duties as needed.

Education

A high school diploma, GED, or equivalent is required. See details under Additional Requirements and Qualifications.
## Experience

- Effective written and verbal communication skills.

- Ability to collaborate in a team environment and build positive working relationships.

- Demonstrated initiative, curiosity, and willingness to learn.

- Ability to organize work, manage priorities, and meet deadlines.

- Foundational knowledge or coursework relevant to the assigned department is preferred.

- Experience with Microsoft Office or other tools relevant to the assignment is preferred.

Additional Requirements and Qualifications

Preferred Knowledge and Skills

- Experience with the Windows & Macintosh Operating System and Microsoft Office productivity suite as well as Android\IOS mobile devices.

- A strong background in client support and demonstrated ability to work with clients of varied technical skill levels.

- Oral and written communication skills, including understanding of good documentation practices.

- Well organized with the ability to manage and prioritize multiple tasks simultaneously.

Eligibility

- Must maintain eligibility by remaining enrolled, successfully completing at least six (100 level or above) credit hours per semester (or equivalent academic term), and providing enrollment and academic documentation as requested.

- Commit to working 32 to 40 hours per week based on business needs and manager discretion.

- Follow department-established work schedules and location requirements: onsite only.

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

Work Authorization

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visas.