HELP DESK INTERN

GENERAL STATEMENT OF RESPONSIBILITY: Responsible for the analysis, support, and maintenance of network and end-user computing needs in a manufacturing or office environment..

SPECIFIC DUTIES:

- Install and maintain end-user desktop systems.

- Maintain consistent operating systems and applications on the user desktop.

- Install and maintain computing hardware and software, peripherals, and telephony equipment.

- Other duties as assigned.

- Keep work area neat and clean.

- Provide direct support to the end-users, including hardware and software issues.

- Update help desk software tickets and documentation as appropriate.

Qualifications

EDUCATION: Current Information Technology or Engineering student at local, accredited school.

EXPERIENCE: Hands-on working knowledge of PC components, software applications and PC repair. Hands-on working knowledge of desktop office software (documents, spreadsheets).

SKILLS & ABILITIES: Ability to work part-time year round in Lenexa, KS. Strong organizational and communication skills required. Strong interpersonal and customer services skills. Demonstrated problem determination, analysis and resolution skills. Ability to work with a ticketing system and update documentation. Excellent organization and prioritization skills.

PHYSICAL REQUIREMENTS: Normal office environment; ability to walk around making observations on equipment in the shop and in the field. Occasionally lift up to 50 pounds to move and install equipment. Wear safety gear when needed and work in manufacturing or server room environments.

EQUIPMENT: PC, phone, fax, copier, and other normal office equipment as needed.

OTHER: None.