Manager, Branch Office - Concord

To manage and direct all activities of a small/medium full service branch office operation by overseeing the efficient operation of the branch to ensure operational functions are completed and properly performed by branch staff.

- Three years' experience in grade level 76 (or higher) or applicable external experience
- Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience
- Experience in leading and managing in diverse and complex operational environments
- Advanced knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts
- Advanced knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts
- Advanced knowledge of functions relating to cash and ATM operations
- Working knowledge of financial institution and lending practices, principles and regulations
- Working knowledge of retail banking industry best practices
- Experience in member/customer service operations
- Experience in responding to requests regarding complex financial information/data
- Experience in supervising and leading employees
- Experience in training and developing staff
- Exposure to developing/maintaining community and command relations
- Ability to manage multiple priorities independently and/or in a team environment
- Effective skill analyzing statistics and reports to determine business performance and trends
- Effective organizational, planning and time management skills
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective skill interacting with staff, management, vendors and members diplomatically and tactfully
- Effective verbal and written communication skills
- Effective word processing and spreadsheet software skills

Desired Qualifications

- Working knowledge of Navy Federal products, services, programs, policies and procedures
- Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience

Additional Information

Hours:

- Available Monday - Saturday, hours based on business needs.

Location:

- 7711 Gateway Lane NW Concord, North Carolina 28027
- Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.